Need to make a return? Email us at email@example.com to request an RMA number. Items returned without an RMA number will not be credited or refunded. Our return policy is as follows:
• You may return your item(s) within 30 days from the date of purchase
• All items are subject to inspection by My Filter Supply before a credit/refund is applied
• A restocking fee of 15% applies to all returns
• Customer is responsible for freight charges (incoming and outgoing, unless otherwise approved by My Filter Supply)
• Product(s) must be unused and in original packaging
• Custom or special order items may not be returned or canceled
• Once the product is received and inspected, the original payment method will be refunded in 1-2 business days, minus the original freight/shipping charges, along with the 15% restocking fee
My Filter Supply shall not be liable for any delay in or impairment of performance resulting in whole or in part from any force majeure event, including but not limited to acts of God, labor disruptions, shortages, inability to procure product, supplies of raw materials, severe weather conditions, or any other circumstances or cause beyond the control of My Filter Supply in the conduct of its businesses.
Customers are responsible for all applicable taxes.
Products may be substituted by the manufacturer and may not always exactly match descriptions and/or images.